For anything not mentioned here please email us at buypopsneaker@gmail.com

1. What forms of payments are accepted?
Paypal Payment
Pay by PayPal account, PayPal payment method
Online Credit Card Payment
PopSneaker.org accepts Visa / MasterCard / JCB cards issued by any country. Please place orders directly on our website.
Western Union Money Transfer
Payment via credit card or bank account (or your nearest Western Union location) online. Western Union Money Payment enjoys 10% Off. For more details, please contact us.
MoneyGram Payment
Online payment via credit card or bank account (or your nearest Moneygram location). MoneyGram has a 10% Off. For more details, please contact us.

2. How long does shipping normally take?
DHL is our defaulted shipment method, Below are the timeframes for International Shipping:
US Canada (5-10 Business Days)
Brazil (7-10 Business Days)
UK France Spain Portugal Netherlands (5-10 Business Days)
Other European Union (28 Countries) (7-12 Business Days)
Japan Singapore Hongkong (5-10 Business Days)
Russia (7-10 Business Days)
Australia (5-10 Business Days)
New Zealand (7-15 Business Days)
Other Countries (7-15 Business Days).

3. What is the return policy?
Fake Yeezys offers the service of returns and exchanges so there is no risk. For any reason, you are not 100% satisfied with your shopping, we are glad to receive your returns within 5 days after delivery. All the returns/exchanges, customers are responsible for the express delivery fees.

4. Are my shoes equipped with a box? will the shoe box be damaged?
Yes, all shoes are equipped with an unauthorized sneakers box, we upgraded the express package to ensure that the shoe box and the shoes will not be damaged.

5. Can your shoes be wholesale?
If you are a wholesaler, agent, or distributor, please contact customer service.
6. Is my payment on your site secure?
All online payments are safe and secured. Our website has created a secure transaction environment. The ordering system we used is the industry standard for encryption technology to protect your private information registered on our site. The encryption system provides you with security and peace of mind when your browser and local network supports the use of encrypted data transmissions.

7.I’ve placed an order and haven’t received a confirmation email, what do I do?
Please email buypopsneaker@gmail.com and we will confirm if your order was processed.

8. Can I cancel my order?
Cancellation must be requested before the item has been shipped. We typically processed the order within 24 hours and shipped the item within 24-48 hours. After the item has been shipped, the order cannot be canceled.

9. What should I do if the payment fails?
Usually, the payment failure is due to the slow speed of the Internet, please try again later, “processing” means the transaction is successful. If it fails again, please check if your credit card information and personal information are correct. If your card is invalid, please contact customer service to pay by Western Union or MoneyGram.